You made a smart investment by purchasing an auto protection plan from Fenix Protect. You are feeling good knowing that by paying a small monthly premium, repair costs are covered for parts listed in your contract, that you won’t be hit with an unexpected $1,000 bill when your timing belt goes out, and that your auto protection plan provides roadside assistance and other benefits like rental car reimbursement. Not to mention the world-class customer service support you get from Fenix Protect for the life of your auto protection plan.
Now that you have an auto protection plan in place, questions may arise about how to make sure you take care of your vehicle so a claim won’t be denied or you may just need some general advice to make sure you get the most from your auto protection plan. We are here to assist you with all those vehicle protection questions! Contact us and keep reading below.
Tips to Get the Most from Your Protection Plan
- Understand What Is Covered: First and foremost, know what parts are covered by your auto protection plan. Keep a copy in your car so you can review it at any time. It would be unfortunate if the mechanic has to spend hours getting to a part only to find out it is not a part that is covered in your plan. If that happens, you have to pay everything, and with that mechanic charging $80-$100 per hour, it will cost you a pretty penny.
- Be Familiar with the Claims Process: Most repairs need pre-approval before they are done. Call and get authorization. Otherwise, you may get stuck with the repair bill.
- Avoid Unauthorized Changes: Make sure you understand the details and limitations stated on you contract. Check with your auto protection plan administrator before making any modifications to your vehicle, as installing aftermarket parts may void your contract.
- Utilize the Auto Protection Services: Complimentary benefits like towing, flat tire changes, vehicle fluid delivery are part of your auto protection plan. Don’t let these go to waste. If you break down on the side of the road, call and get a tow truck sent so you can be on the way to safety!
Keep Your Car Maintained and Keep Records
Regular maintenance and proof is required to keep your auto protection plan valid. And, should you need repairs to parts that aren’t covered in your auto protection plan then regular maintenance will help keep those uncovered car repair costs down. Maintenance may include:
- Maintenance to covered components which must be performed at an authorized repair facility.
- Engine oil and oil filter changes are required. Details are in your auto protection plan contract.
- Regular transmission service (including fluid, flushes, and filter change) is required. Refer to your auto protection plan contract for details.
- Proper documentation and verifiable receipts for all maintenance and repairs may be required in the event of a claim. Receipts must include certain information. Refer to your contract for details.
Contact Us to Learn More About Auto Protection Plans Today!
Once you have an auto protection plan in place, we are here to answer all your questions. Fenix Protect prides itself on giving you the best customer service experience. We are here for you throughout the life of your vehicle protection plan.
