Questions About Your Service Contract? We’re Here to Help.
When you have a question about your Fenix Protect service contract, need help with your account, want to learn more about your coverage or simply aren’t sure where to start, we’re here to help.
Fenix Protect provides straightforward service contract customer support for both prospective and existing customers. We believe you should be able to get a clear answer without having to sort through confusing industry language or figure everything out on your own.
Whether you’re considering a Vehicle Service Contract, a Home Service Contract, or Home + Auto protection, our team can help you understand your options and point you in the right direction.
Contact Fenix Protect today.
Contact Us by Phone
Sometimes you just want to talk to someone.
For questions about Fenix Protect, your service contract or your coverage options, contact our Account Representatives:
Account Representative: 833-252-4253
Se Habla Español: 833-252-4257
Existing Customers/Claims: 833-769-0003
Whether you’re looking for information before purchasing a service contract or need support as an existing customer, our team is here to help.
Contact Us by Mail
If you need to reach Fenix Protect by mail, send correspondence to:
Fenix Protect
933 Main Plaza Dr.
Wentzville, MO 63385
Contact Us Online
How Can We Help?
For Current Fenix Protect Customers
Already have a service contract with Fenix Protect?
Contact us when you have questions about your account, your contract or what to expect when you need service. We’re here to help you better understand your protection and navigate the next steps.
If you’re dealing with a covered vehicle repair, your repair facility can contact Claims to begin the claims process. For covered home repairs, contact Claims so a service provider can be assigned to evaluate the issue.
Your contract contains the specific terms, conditions, exclusions, limitations and eligibility requirements that apply to your coverage. If you’re unsure how something works, ask us. We’d rather explain it clearly than leave you guessing.
For Customers Considering Protection
Not a Fenix Protect customer yet?
You can contact us to learn more about our service contracts before you make a decision. We can answer questions about available vehicle and home service contracts, explain how the process works and help you understand what information you’ll need to get started.
If you’re ready to explore your options, visit our Get a Quote page to request a service contract quote.
You can also learn more about what makes Fenix Protect different on our Why Choose Fenix Protect page.
Straight Answers. No Guessing.
A service contract is easier to understand when the important information is easy to find.
At Fenix Protect, we believe in straight talk about what matters. That means explaining your protection in plain language, being clear about your deductible and helping you understand what to expect when you need service.
Depending on your plan, your deductible is $100 or less. Your specific deductible and coverage details are established by your contract, so you always know where to find the information that applies to you.
We also believe it’s important to be clear about what a service contract is and isn’t. A Vehicle Service Contract is a service contract, not insurance and not a warranty. A Home Service Contract provides protection for eligible home systems and appliances according to the terms of your contract.
No mystery. No need to decode industry jargon.
Just the information you need to understand your protection.
Here When You Need Us
Fenix Protect has more than 18 years of experience, with 130,000+ claims paid and $73+ million in covered repairs. We’re also A+ Rated and BBB Accredited.
Those numbers represent more than experience in the service contract industry. They represent customers who have turned to Fenix Protect for help with unexpected repair costs.
We know that a question about a service contract isn’t always just a question. Sometimes you’re trying to understand a bill. Sometimes you’re preparing for a repair. Sometimes you simply want to know what your contract means before something goes wrong.
That’s why we’re committed to providing clear, useful answers.
Need Help? Start Here.
Whether you’re a current customer or just beginning to explore your options, there’s no need to figure it out alone.
Contact Fenix Protect online or call 833-252-4253 to learn more about our vehicle and home service contracts, ask a question about your protection or request a quote.
Things break. Life shouldn’t.
